Delivery and Returns
Here at Tom Cruiser, we’re dedicated to ensuring a seamless and satisfying experience with our products. On this page, you’ll find all the information you need regarding our delivery and return policies.
Processing Time: All orders are processed within 3 business days. Orders placed after 3 PM or on weekends will be processed on the next business day.
Shipping Options: We offer a variety of shipping methods to meet your needs:
- Standard Shipping: Typically arrives within 5-7 business days.
- Expedited Shipping: Typically arrives within 2-3 business days.
- Next-Day Delivery: Available for urgent orders placed before 12 PM.
- Shipping Costs: Shipping costs are calculated at checkout based on the delivery method chosen and the destination.
Tracking Your Order: Once your order has shipped, you will receive an email with a tracking number so you can monitor your shipment’s progress.
Delivery Issues: If you experience any issues with your delivery, such as delays or damaged items, please contact our customer service team immediately. We’ll work to resolve any issues as quickly as possible.
Eligibility for Returns: We accept returns on TomCruiser company bags and trolleys within 30 days of receipt. The items must be unused, in their original packaging, and in the same condition you received them.
Return Process:
- Request a Return: Contact our customer service team to initiate a return. Provide your order number and reason for the return.
- Return Instructions: We will send you instructions on how to return your item, including a prepaid return shipping label.
- Pack Your Item: Repack the item securely in its original packaging.
- Ship Back: Use the provided shipping label to return the item to us.
Refunds: Once we receive and inspect your return, we’ll process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Exchanges: At this time, we do not offer direct exchanges. If you need a different size or product, please return the item for a refund and place a new order.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
*Please Note: The “Return and Policy” page on website must be omitted, as it contains inaccurate Return Policy Information.*
