Frequently Asked Questions (FAQ's)
Order, Payment, and Shipping Information
Find answers to common questions about placing orders, payment methods, order modifications, shipping costs, delivery times, tracking your order, and international shipping. Our goal is to make your shopping experience as smooth as possible while ensuring your products arrive quickly and securely.
Orders & Payments
How do I place an order on TomCruiser?
Simply browse our website, add the products you like to your cart, proceed to checkout, enter your payment details, and complete the purchase.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as secure online payment options like PayPal and Apple Pay.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled if they have not yet been processed for shipping. Please contact our customer support team immediately for assistance.
Do you offer payment plans or installments?
Currently, we do not offer payment plans, but we accept various secure payment methods to make your shopping experience as convenient as possible.
I didn’t receive an order confirmation email. What should I do?
Please check your spam or junk folder. If you still haven’t received it, contact our customer service team, and we’ll resend the confirmation.
Shipping & Delivery
How much does shipping cost?
Shipping is free for all orders within the UAE. For international orders, shipping charges will be calculated at checkout based on your delivery location.
How long will it take for my order to arrive?
Standard Shipping: 2-4 business days, Express Shipping: Same-day delivery (for orders placed before 3 PM in Dubai, Abu Dhabi, and Sharjah)
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email, so you can monitor your delivery.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping charges and delivery times vary by location.
What happens if I'm not home when my order arrives?
If no one is available to accept the delivery, you will be able to reschedule the delivery or pick up your order from the courier’s designated location.
Returns, Exchanges, and Product Warranty Information
Find everything you need to know about our return and exchange policies, including how to initiate a return, exchange timelines, and any applicable fees. Additionally, learn about the warranties on our products, including coverage for defects, how to register your product, and how to handle warranty claims. We’re committed to ensuring that your TomCruiser products meet your expectations and that any issues are resolved smoothly.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of receiving your order. The product must be in its original condition, with all tags and packaging intact.
How do I return an item?
To return an item, please visit our Returns & Exchanges page, fill out the form, and follow the instructions. Our customer service team will guide you through the process.
Can I exchange an item instead of returning it?
Yes! We offer exchanges for products of equal value. Please contact our customer support team to arrange the exchange.
Are returns free of charge?
For UAE orders, returns are free. For international returns, return shipping costs may apply. Please refer to our Returns & Exchanges page for full details.
How long does it take to process a return or exchange?
Returns and exchanges are processed within 5-7 business days after we receive your returned items. You’ll be notified once the process is complete.
Product & Warranty General Questions
Are your products covered by a warranty?
Yes, all TomCruiser products come with a manufacturer’s warranty that covers defects in materials and craftsmanship. The warranty duration depends on the product type.
What should I do if my product is damaged or defective?
If your product is damaged or defective upon arrival, please contact our customer service team immediately with your order number and pictures of the damage.
How do I register my product for warranty?
You do not need to register your product for warranty. Simply keep your order confirmation email or receipt as proof of purchase in case of warranty claims.
What if my product isn’t covered by the warranty?
If your product is no longer covered by the warranty, we offer repair and replacement services at reasonable rates. Please contact our customer service team for more details.
How can I tell if a product is still in stock?
The availability of each product is displayed on the product page. If an item is out of stock, you can sign up to receive notifications when it’s available again.