When you purchase from Tom Cruiser, we make every trip as smooth as possible with our best-in-class warranty. If your luggage has a manufacturing defect, we’ll provide a replacement or a repair kit—so you can get back on the road in no time.
Every Tom Cruiser suitcase is backed by a limited lifetime warranty.
The following damage when it is due to a manufacturing defect:
Cracks or breaks in the shell
Wheels, handles, or telescoping handles that break off and are no longer usable
Zippers that can no longer be opened or closed
Fabric tears that render front pocket fabric non-functional
We reserve the right to decline claims that do not meet the warranty conditions.
Cosmetic damage: Non-functional changes in appearance that occur during normal handling of luggage.
“As-is” / previously owned / unauthorized sales: Any goods sold “as-is,” previously owned, or sold by unauthorized resellers.
Looking for more details? Read the fine print.
All Tom Cruiser bags & accessories are backed by a 1-year limited warranty.
The following damage when it is due to a manufacturing defect:
Cracks or breaks in the shell
Wheels, handles, or telescoping handles that break off and are no longer usable
Zippers that can no longer be opened or closed
Fabric tears that render front pocket fabric non-functional
We reserve the right to decline claims that do not meet the warranty conditions.
Cosmetic Damage: Defined as normal wear and tear or other non-functional changes in the product’s appearance.
Surface changes: Changes in fabric or chipping of metal or painted elements.
Non-defective parts: Replacement of any non-defective pieces in the product or in a set you purchased.
“As-is” or unauthorized sales: Any goods sold “as-is,” previously owned, or sold by unauthorized resellers.
Looking for more details? Read the fine print.
Use our Tom Cruiser warranty claim form to get started. We’ll ask for a brief description of the damage, photos, and your order details.
Tip: Reach out 2–3 weeks before travel. Replacements follow standard processing and shipping timelines.
Within 24–48 hours, our service team will review your submission and confirm the best next steps to resolve the issue.
For minor, easy-to-fix damage, we’ll send you a repair kit.
For larger issues, we’ll repair or replace your item. If an in-house repair or replacement is required, we’ll help you ship your damaged item back to us.
Still have questions? CONTACT US or START A CLAIM.
If you don’t know the order number, please provide your gifter’s full name and email address and we’ll take a look.
If your original item is unavailable, we’ll provide a comparable Tom Cruiser product of equal or greater value. (Colors or limited-edition features may differ based on availability.)
No registration is required. As long as we can locate your info—order number or the name and email on file—you’re all set.
Gifted item? Share your gifter’s full name and email so we can find the order.
Start a claim: Submit photos, order details, and a brief issue description.
24–48 hr review: Our team confirms next steps.
Resolution:
Minor issues: We ship a repair kit.
Major issues: We repair or replace the item. If a return is required, we’ll help you ship your luggage back to us.
Need help? CONTACT US or START A CLAIM.
